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Direct to Cloud: File Restore



This article explains how to perform cloud file restores for endpoints protected by the Datto Direct to Cloud agent.

For information about performing cloud virtualizations, see Direct to Cloud: Virtualization.


  • Datto Partner Portal
  • Direct to Cloud (DTC) Agent


With Direct to Cloud, you can mount any restore point as a file restore and use a remote browser or SFTP utility to work with its files.


1. To start a cloud file restore, log into the Datto Partner Portal, and access the Direct to Cloud Status page.

2. Select the client you'd like to restore, and then click the launch icon, as shown in Figure 1.

Figure 1: Start a restore (click to enlarge)

3. You will see a launchpad page similar to the example shown in Figure 2.

Figure 2: Launchpad page (click to enlarge)

From this page, you can start either a virtualization or a file restore for the selected recovery point. You can only have one type of restore (virtualization or file) mounted at a time.

4. Click Start File Restore to continue.

5. You will see the File Restore card shown in Figure 3.

Figure 3: File Restore (click to enlarge)

6. In the Choose System(s) field, check the box next to the name of the system you would like to restore.

7. In the Choose Recovery Point field, select the snapshot you'd like to restore. The most recent backup is selected by default. Clicking the date displayed will show additional recovery points. Dates shown in blue contain restorable snapshots.

Figure 4: Choose Date & Time

8. Click Create File Restore. The file restore will mount. You'll be redirected to the Restore page, where you will see an entry for the restore you just created on the File Restores card, as shown in Figure 5.

Figure 5: File Restores (click to enlarge)

9. Click the Browse icon (Figure 5A) to connect to the file restore.


10. You will see the prompt shown in Figure 6.

Figure 6: Browse prompt

The Browse prompt provides you with the ability to connect to your cloud restore via the SFTP browser of your choice, or via a web-based file browser. Select a connection option to learn more.

Connecting to Your Restore via SFTP Export

Figure 7: Select browse method

1. If you have an SFTP client (external link) installed and integrated with your web browser, selecting the Launch SFTP option will automatically connect the client to your cloud restore and launch your SFTP browser.

2. To manually configure your SFTP client, click the Show SFTP Details link shown in Figure 11. You will see connection information similar to the example shown in Figure 12. You can use this information to configure any client capable of completing the connection process.

Connecting to Your Restore via Weblink

1. If you click Launch File Browser, you will see an interactive file directory of your restore similar to the example shown in Figure 8.

Figure 8: Mounted file restore (click to enlarge)

2. The interactive File Restore window functions in a similar manner to a desktop browser. Clicking a directory's name will navigate you deeper into the file structure. To download a single file, click the download icon to the right of its Last Modified date. To download all of the contents in a directory, click the download icon to the right of the directory's Last Modified date. The File Restore utility will download the selection as a ZIP file.

3. When you are finished using the file restore, click the wastebasket icon shown in Figure 9 to unmount the restore.

Figure 9: Unmount restore (click to enlarge)

Additional Resources

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