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Direct to Cloud: Agent Deletion Failed

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Issue

You receive an email alert from noreply@datto.com which states, "We were unable to delete DESKTOP-LAPTOP from your partner portal account. If you would like assistance, please contact support@datto.com."

Environment

  • Datto Direct to Cloud (DTC)

Cause

You, or an authorized user of your Datto Partner Portal account, attempted to delete an agent from one of your Direct to Cloud clients, but the deletion failed.

Resolution

You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Direct to Cloud Status page.

If you did not authorize the agent deletion attempt, contact Datto Technical Support for assistance.

Figure 1: Agent deletion failed

Additional Resources


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