ALERT: Datto Drive Cloud service will no longer be available as of June 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Direct to Cloud: Agent Deletion Failed



You receive an email alert from which states, "We were unable to delete DESKTOP-LAPTOP from your partner portal account. If you would like assistance, please contact"


  • Datto Direct to Cloud (DTC)


You, or an authorized user of your Datto Partner Portal account, attempted to delete an agent from one of your Direct to Cloud clients, but the deletion failed.


You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Direct to Cloud Status page.

If you did not authorize the agent deletion attempt, contact Datto Technical Support for assistance.

Figure 1: Agent deletion failed

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.