Datto Partner Portal: How do I set up an external authenticator app for the Datto Partner Portal?



How do I set up an external third-party authenticator app, then use it to log into the Datto Partner Portal?


  • Datto Partner Portal


The Datto Partner Portal lets you log in through two-factor authentication using the authenticator app of your choice that supports setup through QR codes.

Authenticator app setup

1. In the Datto Partner Portal, click your account name in the top right-hand corner of the page, then select User Settings from the drop-down menu.

2. On the User Settings page, toggle Two Factor Authentication to On.

mceclip0.pngFigure 1: The User Settings page (click to enlarge)

3. The system will prompt you to enter your country code and phone number. You can also check the Set up your own authenticator app box to set up a third-party authenticator app of your choice. 

mceclip0.pngFigure 2: The 2FA Setup modal (click to enlarge)

4. Check the box next to the authenticator app of your choice. If the app you use is not listed, choose Other. Click the Next button when finished.

The authenticator you choose must support setup by QR code

Figure 3: The Set up Authenticator modal (click to enlarge)

5. The Partner Portal will generate a QR code. Open your chosen authenticator app on your smartphone and set up a new account. When prompted, scan the QR code with your mobile device's camera.

If you have not yet downloaded and installed your chosen authenticator app on your mobile device, click the appropriate link to go to the Apple App Store or Google Play Store. Based on your device, you will receive an SMS message with the link to the proper online store.

Figure 4: The account setup QR code (click to enlarge)

The setup is complete, and you can now log into the Datto Partner Portal through your chosen authenticator app.

mceclip0.pngFigure 5: Authenticator app setup confirmation (click to enlarge)

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage