Cloud Continuity for PCs: Agent Registration Failed

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Issue

When registering an agent, you receive an email alert from noreply@datto.com which states, "Agent Registration Failed. We were unable to register DESKTOP-LAPTOP with your partner portal account. If you would like assistance, please contact support@datto.com."

Environment

  • Datto Cloud Continuity for PCs

Cause

You, or an authorized user of your Datto Partner Portal account, installed the Cloud Continuity agent on a new system and attempted to register the agent to one of your Cloud Continuity clients, but the registration attempt failed.

Resolution

You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Cloud Continuity Status page.

If you did not authorize the agent registration action, contact Datto Technical Support for assistance.

mceclip0.pngFigure 1: Agent registration failed (click to enlarge)

Additional Resources


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