ALERT: Datto Drive Cloud service will no longer be available as of June 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Direct to Cloud: Agent Registration Failed



You receive an email alert from which states, "Agent Registration Failed. 
We were unable to register DESKTOP-LAPTOP with your partner portal account. If you would like assistance, please contact"


  • Datto Direct to Cloud (DTC)


You, or an authorized user of your Datto Partner Portal account, installed the Direct to Cloud agent on a new system and attempted to register the agent to one of your Direct to Cloud clients, but the registration attempt failed.


You received this email because your Partner Portal account is subscribed to receive registration alerts. To change your alerting settings, visit the Direct to Cloud Status page.

If you did not authorize the agent registration action, contact Datto Technical Support for assistance.

Figure 1: Agent registration failed

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