Autotask PSA: Autotask UI and web services terminology differences

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Topic

This article describes API terminology differences between the Autotask PSA UI and its web services.

Environment

  • Autotask PSA

Description

The Autotask user interface is dynamic and subject to changes as user needs evolve. The API is code-based and, therefore, requires a level of consistency that does not apply to the UI. For this reason, the terminology used to describe the web services entities and field names can differ from the terms used to describe the same objects and fields in the UI.

For a list of the primary terminology differences, see Terminology differences between the Autotask PSA UI and the API (Autotask PSA Online Help).


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