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Datto Autotask PSA: Why is the Delete button grayed out for billing codes?

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Question

We need to disable a few billing codes. Please note the ones we are trying to delete are not system ones. The delete button is grayed out. Why is this?

Environment

  • Datto Autotask PSA

Answer

  • The delete option is available only if the billing code is not associated with a billing item.

  • If you want to avoid future use of the billing code, you will need to edit the billing code and mark it as inactive.


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