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Datto Autotask PSA: What is the max message size for inbound Email-to-Ticket processing?

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Question

What is the max message size for inbound Email-to-Ticket processing?

Environment

  • Datto Autotask PSA

Answer

Datto Autotask PSA can accept messages up to 10 MB in size; however, due to encoding, messages which are close to 10 MB may be rejected or appear to be larger in the NDR.

When the application rejects an email, you may see a bounceback which includes the message: (reason: 552 6.3.0 Message size exceeds fixed maximum message size).

 


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