Datto Autotask PSA: What is the max message size for inbound Email-to-Ticket processing?

Follow

Question

What is the max message size for inbound Email-to-Ticket processing?

Environment

  • Datto Autotask PSA

Answer

Datto Autotask PSA can accept messages up to 10 MB in size; however, due to encoding, messages which are close to 10 MB may be rejected or appear to be larger in the NDR.

When the application rejects an email, you may see a bounceback which includes the message: (reason: 552 6.3.0 Message size exceeds fixed maximum message size).

 


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

Datto Homepage