Datto Autotask PSA: Where can I view my QuickBooks Desktop log files?

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Question

Where can I view my QuickBooks Desktop log files?

Environment

  • Datto Autotask PSA
  • QuickBooks Desktop

Answer

You can find the QuickBooks Desktop log files in the following locations:

  • On the host machine, at:
    • %systemdrive% → Program Files → Autotask → AutotaskConnect → QuickBooks
    • %systemdrive% → Users → username → AppData → Local → VirtualStore → Program Files → Autotask → AutotaskConnect → QuickBooks
  • In the Autotask application, at:
    • Autotask menu → Admin → Extensions & Integrations → QuickBooks Extension → Invoice Log
    • Autotask menu → Admin → Extensions & Integrations → QuickBooks Extension → Purchase Order Log
    • Autotask menu → Admin → Extensions & Integrations → QuickBooks Extension → Payroll Log
    • Autotask menu → Admin → Extensions & Integrations → QuickBooks Extension → Expense Transfer Log

When you transfer data from Autotask to QuickBooks, Autotask maintains a log of all transfers in the Purchase Order Transfer, Invoice Transfer, Payroll Transfer and Expense Reports logs on your local PC. These logs provide valuable information to our Customer Support team when a transfer error occurs. The Customer Support team may ask for these reports to assist you with troubleshooting.


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