Autotask PSA: API User Security Role

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Topic

This article describes the function of the API User Security Level in Autotask PSA.

Environment

  • Autotask PSA

Description

The API User Security Level provides full access level permissions to features and data. You cannot delete or edit the data, but you can copy it.

You can edit these copies to create custom API User Security Levels controlling users' permitted tasks and data levels.

You can create up to 50 different security levels based on the user license type.

API Users can access your Autotask PSA data via the API only; they cannot log in to the Autotask user interface. This security level is associated with its unique Autotask PSA license.

There is no per-seat charge for resources that use the API User Security Level and license, and no limit to the number of resources that can be assigned the security level.

To assign a resource to the API User Security Level

Check the box labeled For use with API User (API-only) security levels.

When selected, the API-only user's password will not expire. Autotask PSA will not prompt the user to change their password.

Only API Users can receive an exemption from the Password Expiration Requirement. This checkbox is unchecked and disabled for all other security levels.

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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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