Datto Autotask PSA: Why am I only allowed three IP addresses for Data Warehouse whitelisting?

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Question

Why am I only allowed three IP addresses for Data Warehouse whitelisting?

Environment

  • Datto Autotask PSA

Answer

Some of our customers need to use Data Warehouse heavily from various locations and computers. As a result, they may request to have more than three IP addresses whitelisted for access to the Data Warehouse

At this time, we do not allow the whitelisting of more than three IP addresses because Data Warehouse is meant to be a repository for a customer's reporting infrastructure. The ideal use is that a single source (one computer) accesses the Data Warehouse to pull a fresh copy of the data down to the local environment. From there, users can run reports from as many or few machines as needed with queries of infinite size, all without impacting the Datto Autotask network.

We encourage our customers to develop a scalable approach for access; if you would like further guidance from our team, please contact Datto Technical Support.


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