Autotask PSA: Who receives "API Threshold Exceeded" notifications?



Who receives API Threshold Exceeded notifications?


  • Autotask PSA


In addition to the error message returned through the API, Autotask PSA sends an email notification if usage exceeds the API threshold. The following order of preference applies:

  1. If you set up an "Unsuccessful Ticket Creation" email address for an ATES mailbox that is configured to receive human-readable notifications, then Autotask PSA will send a warning to that email. If you configured multiple addresses, the application will send a warning notification to all of them.
  2. If Autotask PSA cannot find the email address described above, it will send the warning to your Support email address.
  3. If the application cannot find a Support email address, it will send the warning to the primary email address of the API user responsible for the violation.

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage