Who receives API Threshold Exceeded notifications?
- Autotask PSA
In addition to the error message returned through the API, Autotask PSA sends an email notification if usage exceeds the API threshold. The following order of preference applies:
- If you set up an "Unsuccessful Ticket Creation" email address for an ATES mailbox that is configured to receive human-readable notifications, then Autotask PSA will send a warning to that email. If you configured multiple addresses, the application will send a warning notification to all of them.
- If Autotask PSA cannot find the email address described above, it will send the warning to your Support email address.
- If the application cannot find a Support email address, it will send the warning to the primary email address of the API user responsible for the violation.