Datto Autotask PSA: Who receives API Threshold Exceeded notifications?

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Question

Who receives API Threshold Exceeded notifications?

Environment

  • Datto Autotask PSA

Answer

In addition to the error message returned through the API, Autotask sends an email notification if usage exceeds the API threshold. The following order of preference applies:

  1. If you have set up an "Unsuccessful Ticket Creation" email address for your ATES mailbox under Incoming Email Processing, and that address is configured to receive human-readable notifications, the warning is sent to that email address. If multiple addresses are configured, we will send to all of them.
  2. If the email address described above is not found, the email is sent to your Support Email Address.
  3. If no Support Email Address is found, the email is sent to the primary email address of the API user responsible for the violation.

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