Who receives API Threshold Exceeded notifications?
- Datto Autotask PSA
In addition to the error message returned through the API, Autotask sends an email notification if usage exceeds the API threshold. The following order of preference applies:
- If you have set up an "Unsuccessful Ticket Creation" email address for your ATES mailbox under Incoming Email Processing, and that address is configured to receive human-readable notifications, the warning is sent to that email address. If multiple addresses are configured, we will send to all of them.
- If the email address described above is not found, the email is sent to your Support Email Address.
- If no Support Email Address is found, the email is sent to the primary email address of the API user responsible for the violation.