Datto Autotask PSA: Who receives API Threshold Exceeded notifications?



Who receives API Threshold Exceeded notifications?


  • Datto Autotask PSA


In addition to the error message returned through the API, Datto Autotask PSA sends an email notification if usage exceeds the API threshold. The following order of preference applies:

  1. If you set up an "Unsuccessful Ticket Creation" email address for an ATES mailbox that is configured to receive human-readable notifications, then Datto Autotask PSA will send a warning to that email. If you configured multiple addresses, the application will send a warning notification to all of them.
  2. If Datto Autotask PSA cannot find the email address described above, it will send the warning to your Support email address.
  3. If the application cannot find a Support email address, it will send the warning to the primary email address of the API user responsible for the violation.

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