Datto Autotask PSA: Who receives API Threshold Exceeded notifications?

Follow

Question

Who receives API Threshold Exceeded notifications?

Environment

  • Datto Autotask PSA

Answer

In addition to the error message returned through the API, Datto Autotask PSA sends an email notification if usage exceeds the API threshold. The following order of preference applies:

  1. If you set up an "Unsuccessful Ticket Creation" email address for an ATES mailbox that is configured to receive human-readable notifications, then Datto Autotask PSA will send a warning to that email. If you configured multiple addresses, the application will send a warning notification to all of them.
  2. If Datto Autotask PSA cannot find the email address described above, it will send the warning to your Support email address.
  3. If the application cannot find a Support email address, it will send the warning to the primary email address of the API user responsible for the violation.

Additional Resources


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Datto Homepage