Autotask PSA: Why are deleted appointments from Autotask still visible in Outlook?

Datto CX Team

Last Updated: November 19, 2019 18:32

Question

Why are deleted appointments from Autotask still visible in Outlook?

Environment

Autotask PSA
Microsoft Outlook

Answer

You need to remove deleted appointments from Microsoft Outlook. Access the application's Deleted Items folder, and ensure that it is empty before the next synchronization occurs.

Autotask PSA monitors the Deleted Items folder and knows which appointments to remove.

Additional Resources

Autotask PSA: How items are synchronized

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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .
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