Why are deleted appointments from Autotask still visible in Outlook?
- Datto Autotask PSA
- Microsoft Outlook
The appointment was created in Microsoft Outlook. You must delete appointments from the system where they were created.
To remove deleted appointments from Microsoft Outlook, access the application's Deleted Items folder, and ensure that it is empty before the next synchronization occurs.
- Datto Autotask PSA monitors the Deleted Items folder and therefore knows the appointments that should be removed.