Datto Autotask PSA: Why are deleted appointments from Autotask still visible in Outlook?

Follow

Question

Why are deleted appointments from Autotask still visible in Outlook? 

Environment

  • Datto Autotask PSA
  • Microsoft Outlook

Answer

The appointment was created in Microsoft Outlook. You must delete appointments from the system where they were created. 

To remove deleted appointments from Microsoft Outlook, access the application's Deleted Items folder, and ensure that it is empty before the next synchronization occurs.

  • Datto Autotask PSA monitors the Deleted Items folder and therefore knows the appointments that should be removed.

Additional Resources


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

Datto Homepage