Backupify/Datto SaaS Protection for G Suite & Office 365: How can I disable or pause backups for one or more services for one or more users?

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Question

How can I disable or pause backups for one or more services for one or more users?

Environment

  • Backupify/Datto SaaS Protection for G Suite
  • Backupify/Datto SaaS Protection for Office 365

Answer

The Backupify/Datto SaaS Protection account admin or a Partner Portal user with an admintech, or full access role must open a ticket with the Datto SaaS Support Team for your request.

For Partners

Please include the following in your ticket:

  • Account name exactly as it appears on the SaaS Backup Status page.
  • Services that need to be disabled (Mail, Drive, etc.).
  • Users that you wish to pause backups for.
    • Back up all users or submit a CSV file with a list of specific users and their email addresses.

For Customers

Please include the following in your ticket:

  • Domain Name exactly as it appears on the SaaS Backup Status page.
  • Services that you need to be disabled (Mail, Drive, etc.).
  • Users that you wish to pause backups for.
    • Back up all users or submit a CSV file with a list of specific users and their email addresses.

If you need to enable services again, you will need to submit another ticket with Datto SaaS Support Team. Currently, there are no options to have services automatically re-enable. We will need another ticket.


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