Autotask PSA: QuickBooks Online - Invoices are taking longer than 15 minutes to sync to QBO

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Issue

Invoices are taking longer than 15 minutes to sync to QBO. 

Environment

  • Autotask PSA: QuickBooks Online

Cause 

Invoice synchronization can take over an hour. The length of time depends on the load of the AppConnect system. Invoices syncing every 15 minutes is an absolute best case scenario, assuming no latency with Intuit's middleware infrastructure.

We want to prevent duplicate transactions, that have already been queued, from being sent. Invoices take about 20-30s to process because validations are required and data is retrieved, all from Autotask and Quickbooks.

Resolution

Unfortunately, there is little we can do about this currently because we don't have complete control of the middleware polling infrastructure.

Typical performance for invoices to sync is between 30-60 minutes between polls--not 15.

You have the ability to sync invoices via the additional tools section. Additionally, if you subscribe to Intuit's status page, you will receive notifications about service disruptions. See the Additional Resources section of this article for more information.

Additional Resources


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