I do not see an available entity queue. How can I check the validity of a queueID by using the API or determine which value to use for ticket creation?
- Datto Autotask PSA
You can use getfieldinfo for the Ticket entity and find the QueueID field in the getFieldInfoResponse that describes all picklist values, along with their IDs and names.
Soap call example
Soap response example
You can also identify the Queue ID by the Object ID that appears in the URL when editing a queue.
To view the URL, navigate to Autotask Menu → Admin → Features & Settings → Service Desk (Tickets) → Queues. Then, click the pencil icon next to one of the Queues to open the Queue Summary window. Note the URL at the top of the window. It will look something like the URL shown in Figure 3. The objectId is the Queue ID.