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Datto Autotask PSA: Why is labor associated with an expired fixed price contract not showing up on my invoice?

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Question

Why is labor not showing up on my invoice? The ticket and time entries are associated with an expired Fixed Price contract.

Environment

  • Datto Autotask PSA

Answer

Labor associated with a Fixed Price or Recurring Service Contract is considered covered by that contract even if the contract has already expired. This is because Fixed Price and Recurring Service Contracts do not bill for labor individually, but consider labor to be universally covered by the contract if associated.

A pop-up is warning users saving the time entry that the labor will be non-billable for this reason.

If you want to bill the customer for the labor, you need to remove the contract from the time entry before posting it for billing.


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