Can I use DKIM or DMARC for outbound emails from Autotask?
- Autotask PSA
Due to the nature in which Autotask sends emails on behalf of the sender's domain, implementing DomainKeys Identified Mail (DKIM) or Domain-based Message Authentication, Reporting & Conformance (DMARC) is not currently possible.
Instead, you must create an SPF record for the domain. The record must include Autotask as an authorized sender.