Datto Autotask PSA: Can I use DKIM or DMARC for outbound emails from Autotask?

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Question

Can I use DKIM or DMARC for outbound emails from Autotask?

Environment

  • Datto Autotask PSA

Answer

Due to the nature in which Autotask sends emails on behalf of the sender's domain, implementing DomainKeys Identified Mail (DKIM) or Domain-based Message Authentication, Reporting & Conformance (DMARC) is not currently possible.

Instead, you must create an SPF record for the domain. The record must include Autotask as an authorized sender. 


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