Datto Autotask PSA: Transfer logs

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Topic

This article describes the function of transfer logs in Datto Autotask PSA.

Environment

  • Datto Autotask PSA

Description

Once you begin transferring data from Autotask to QuickBooks, Autotask maintains a log of all transfers in the Purchase Order Transfer, Invoice Transfer, Payroll Transfer and Expense Reports Logs on your local PC.  These logs provide valuable information to our Customer Support team when a transfer error occurs, so we may ask you to email us one or more logs.

On the host, these logs are located here:

  • %systemdrive%\Program Files\Autotask\AutotaskConnect\QuickBooks\

You can also view them through Autotask by navigating through the following click path and selecting the name of the log:

  • Autotask menu Admin Extensions & Integrations → QuickBooks Extension Invoice / Purchase Order / Payroll / Expense Transfer Log
If you are using Windows 7, the log files may be in a different location: %systemdrive%\Users\username\AppData\Local\VirtualStore\Program Files\Autotask\AutotaskConnect\QuickBooks.

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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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