ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Datto Autotask PSA: Can I connect to Data Warehouse from a dynamic (non-static) IP address?

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Question

Can I connect to Data Warehouse from a dynamic (non-static) IP address?

Environment

  • Datto Autotask PSA

Answer

No. You must connect to Data Warehouse from a static IP address because each IP address that attempts to access our Data Warehouse servers must be in a whitelisted status on our network. Each customer is allowed to whitelist three IP addresses for access to Data Warehouse.

For more information, see Datto Autotask PSA: Why Am I Only Allowed Three IP Addresses For Data Warehouse Whitelisting?


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