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Datto Autotask PSA: Where is the Client Gratis hours generated from?

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Question

Where is the Client Gratis hours generated from? The Resource Utilization report includes a column for Client Gratis Hours. What is included in this value?

Environment

  • Datto Autotask PSA

Answer

Client Gratis Hours (CGH) 

  • Includes time listed as "Offset" (negative offsets only). CGH also includes time on client tickets or tasks with a role rate of $0.00 that is either a billable Work Type or no Work Type
  • Time is listed as "Offset" to represent time worked for clients that could have been billable but was given free to the client. Labor adjustments do not impact Client Gratis Hours.

Note: In this report, Gratis calculates differently than in other reports. In LiveReports and Standard Reports, the $0.00 role rate is NOT included as Gratis.

 


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