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Datto Autotask PSA: Can we provide our end-client access to our database via the API?

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Question

Can we provide our end-client access to our database via the API?

Environment

  • Datto Autotask PSA

Answer

While it is possible that a user could configure a custom security level with access to the API but only access to specific companies, this would not be advised.

Due to the nature of the security permissions required to access the Autotask API, this is not encouraged. The default, API User system security level provides access to all areas of Autotask accessible via the API.

For more on other API best practices and API User security level, visit the articles mentioned in Additional Resources below.

Additional Resources


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