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How Do I Search for Devices in the ConnectWise Integration?

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Question

How do I search for devices in the ConnectWise integration?

Environment

  • Datto ALTO
  • Datto SIRIS
  • ConnectWise

Answer

You can search your fleet of devices within the ConnectWise Integration to quickly configure individual devices without scrolling through multiple pages. 

1. In the Datto Partner Portal, click the Admin tab, then select Integrations from the drop-down menu.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

2. Select ConnectWise as the integration type, then authenticate with your ConnectWise API Member credentials.

mceclip0.pngFigure 2: ConnectWise integration authentication (click to enlarge)

Click Manage Device Settings, then search for your device in the Device Search field. You can search for devices by:

  • Device name
  • Serial number
  • Device model
  • Device Settings
  • ConnectWise Company Name

mceclip6.pngFigure 3: ConnectWise integration authentication (click to enlarge)

4. Click the pencil icon to edit the device's configuration.

mceclip7.pngFigure 4: Device Settings (click to enlarge)

5. You can now edit the item. When finished, click the Save Settings button. 

mceclip10.pngFigure 5: Device configuration (click to enlarge)


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