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Datto Autotask PSA: Resolve Incorrect Customer or Device Mapping (Kaseya)



The situation in the customer's words — what are they trying to do or what is not working? What is the requestor's experience that is undesirable? Use the Issue article template to discuss a troubleshooting topic, such as an error message or a hardware problem.


  • List of software and / or hardware products this relates to.

Cause (Optional)

The underlying source of the issue. A cause is optional, but helpful.


  1. Steps taken to resolve the issue.
  2. Always use numbered lists instead of bullets if listing multiple steps.
  3. ALWAYS.

Additional Resources

  • Links to additional information that might help the reader go here.

When linking to external content, list the words (external content) after the hyperlink, and make sure that the hyperlink opens a new window

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