Autotask PSA: What URL do I use to connect to the Autotask API?

Question

What URL do I use to connect to the Autotask PSA API?

Environment

• Autotask PSA

Answer

The URL customers use to connect to the Autotask API is called a WSDL. When accessing the WSDL file, you must use the URL that is based on your zone.

To determine the proper zone (and the accompanying URL) to use for all API interactions, set up your application so that getZoneInfo() (Autotask PSA Online Help) is the first call made. Direct the getZoneInfo call to https://webservices.autotask.net/atservices/1.6/atws.asmx.

Autotask PSA has multiple zones where databases reside. New updates are released in a few zones at a time. The zone number appears in the customer's Autotask URL. 

The following table shows the zone in the order they are normally released: 

Additional Resources

• Zone variations for the URL of the WSDL file for version v1.6 (Autotask PSA Online Help)
• API Best Practices (Autotask PSA Online Help)