Backupify/Datto SaaS Protection 2.0: Error: “Failed to Update Seats”

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Issue

When attempting manual seat changes using the toggle in the Backupify/Datto SaaS Protection UI, the changes fail with the error message, "Failed to update seats," in a red message box.

Environment

  • Backupify/Datto SaaS Protection 2.0 for G Suite
  • Backupify/Datto SaaS Protection 2.0 for Office 365

Cause

Backupify/Datto SaaS Protection cannot communicate with the Backupify Cloud. This could mean there is a Cloud outage, or a network connectivity issue is preventing communication.

Resolution

Refresh your Backupify/Datto SaaS Protection instance and try to make the seat changes again. If the error recurs, verify your network connectivity, then contact Backupify/Datto SaaS Protection Technical Support.


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