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Backupify: Logging Into Backupify Using Two-Factor Authentication (2FA)

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Topic

This article describes setting up and using two-factor authentication (2FA) with Backupify.

Environment

  • Backupify
  • Backupify 2.0

Description

For additional security, you can opt to protect your Backupify account with two-factor authentication.

What is two-factor authentication?

Conventional password protection offers a single layer of security. Passwords are vulnerable to divulgence through human error and defeat through increasingly sophisticated forms of automated attack.

Two-factor authentication (2FA) provides additional security. After you enter your password, the authentication software contacts you via trusted means, such as your mobile phone number, and requests additional verification. This extra protection dramatically reduces the success rate for malicious access attempts.

Using 2FA with Backupify/Datto SaaS Protection

Your login procedure will vary depending on the Datto portal you use with Backupify.

Datto partners who have purchased Backupify

Use this process if you are a Datto partner, but you bought Backupify separately.

1. Log into either the Datto Partner Portal or Backupify.

mceclip0.pngFigure 1: The Backupify login screen (click to enlarge)

2. On the Multi-Account Login screen, select either your Partner Portal account or your Backupify account. You can enable 2FA from either account.

mceclip5.pngFigure 2: The Multi-Account Login screen (click to enlarge)

Enabling 2FA from your Partner Portal account

1. When you select your Partner Portal account, the system will redirect you to the Partner Portal homepage.

mceclip0.pngFigure 3: The Datto Partner Portal (click to enlarge)

2. On the User Settings page, toggle Two Factor Authentication to On.

mceclip1.pngFigure 4: The User Settings menu (click to enlarge)

3. The system will prompt you to enter your country code and phone number. You can also check the Set up your own authenticator app box to set up a third-party authenticator app of your choice.

Figure 5: The Enable Two Factor Authentication modal (click to enlarge)

4. The next step will vary depending on whether you checked the Set up your own authenticator app box.

  • If you are setting up authentication for phone only: On your next login you will be prompted to verify your phone number. You will receive a verification code via text message or phone call (depending on whether you entered a mobile phone or landline number). Enter the code in the 2FA Verification window and click the Submit button. To re-send the token, choose SMS or Phone Call to receive a new one via text message or phone call.
  • If you checked the box to set up a third-party authenticator: Follow the steps in the Setting up a third-party authenticator app section of this article. You can also activate 2FA at any time after setup by toggling the Authenticator App slider on the User Settings page to On, as shown in Figure 9 below, then following the steps in the Setting up a third-party authenticator app section of this article. 

Enabling 2FA from your Backupify account

1. When you select your Backupify account on the Mult-Admin Login screen, the system will redirect you to the Backupify Status page. 

  • Backupify Classic users: Click the gear icon in the upper right-hand corner of the screen, then select User Settings from the drop-down menu.
  • Backupify 2.0 users: Click your user name in the top right-hand corner of the screen and choose User Settings from the drop-down menu.

2. On the User Settings page, toggle Two Factor Authentication to On. To set up a third-party Authentication app, click the Setup link, then follow the steps in the Setting up a third-party authenticator app section of this article. 

Figure 6: The User Settings menu (click to enlarge)

Backupify direct customers

Use this process if you are not a Datto partner, but you purchased Backupify.

1. Log into Backupify.

mceclip0.pngFigure 7: The Backupify Direct login screen (click to enlarge)

2. The system will redirect you to the Backupify Status page. 

  • Backupify Classic users: Click the gear icon in the upper right-hand corner of the screen, then select User Settings from the drop-down menu.
  • Backupify 2.0 users: Click your user name in the top right-hand corner of the screen and choose User Settings from the drop-down menu.

 3. On the User Settings page, toggle Two Factor Authentication to On, as shown in Figure 4, above. To set up a third-party authentication app, slide the Authenticator App slider to On, then follow the steps in the Setting up a third-party authenticator app section of this article. 

Setting up a third-party authenticator app

You can use any third-party authenticator app that supports setup with QR codes for 2FA authentication with Backupify.

1. Make sure the authenticator app is installed on your mobile device, then choose your preferred authenticator from the list on the screen. If your chosen app is not listed, click Other.

mceclip2.pngFigure 8: The Choose Your Authenticator modal (click to enlarge)

2. Open the authenticator app on your mobile device. The QR scanner will launch. Scan the QR code that appears on your screen, then follow the in-app prompts to complete the setup.

3. Click Next on the setup modal to complete the authenticator app setup in Backupify. The system will redirect you to the User Settings page, and the Authentication App toggle will be set to On.

mceclip9.png Figure 9: Authenticator App status on the User Settings page (click to enlarge)

Logging in with two-factor authentication

1. Log into Backupify.

2. Backupify will send a verification code to your mobile phone as an SMS text message.

3. At the 2FA prompt, enter the verification code, then click the Submit button.

mceclip0.pngFigure 10: The Two Factor Log In screen (click to enlarge)


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