Backupify/Datto SaaS Protection for G Suite: Roles and permissions

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This article describes the roles and permissions for various user account types.

The permissions outlined below are not carried over from the Datto Partner Portal. All permissions are unique to the Backupify/Datto SaaS Protection environment.

Environment

  • Backupify/Datto SaaS Protection 1.0 for G Suite
  • Backupify/Datto SaaS Protection 2.0 for G Suite

Description 

Datto SaaS Protection accounts

For 1.0 users

Role Permissions Restrictions Description
Super Admin

 Can change billing information

Can remove users

Has full admin privileges

Cannot cancel accounts from within UI; the admin must call billing

On account creation, domain owner is the Super Admin, unless the account is partner-managed.

Cannot delete this account

General Admin Has all of the privileges of a Super Admin except a few (see next column)

Cannot add services or change billing information

Cannot add admins

Cannot add subdomains

 
Help Desk Admins

Has access to search metadata

Can initiate a backup and restore for any user

Can restore data to the person who owns the data

Cannot view metadata content

Cannot transfer data to anyone who is not the original owner

Cannot add or remove users

 

For 2.0 users

Role Permissions Restrictions Description
Super Admin

 Can change billing information

Can remove users

Has full admin privileges

Cannot cancel accounts from within UI; the admin must call billing

To remove a Super Admin, you must contact support

Account owner has to be a G Suite Super Admin unless the account is partner-managed

Cannot delete this account
General Admin Has all of the privileges of a Super Admin except a few (see next column)

Cannot add services or change billing information

Cannot add admins

Cannot add subdomains

 

Backupify accounts

There are two tiers of accounts for Backupify direct customers: Professional and Enterprise. Professional tier accounts can only have one admin. Enterprise accounts can have unlimited admins.

For 1.0 users

Role Permissions Restrictions Description
Super Admin

Can change billing information

Can remove users

Has full admin privileges

Cannot cancel accounts from within UI; the admin must call billing

On account creation, domain owner is the Super Admin, unless the account is partner-managed.

Cannot delete this account

General Admin Has all of the privileges of a Super Admin except a few (see next column)

Cannot add services or change billing information

Cannot add admins

Cannot add subdomains

 
Help Desk Admins

Has access to search metadata

Can initiate a backup and restore for any user

Can restore data to the person who owns the data

Cannot view metadata content

Cannot transfer data to anyone who is not the original owner

Cannot add or remove users

 

Additional information

For existing customers, domain owners will remain as Super Administrators, and non-domain owners will be assigned the General Administrator role. As a result, the General Administrators will lose some level of permissions, such as the ability to assign administrative roles and the ability to add personal services to a domain. If you would like to re-allow these permissions to the General Administrators, you will need to assign them the Super Administrator role.

Administrators can assign an administrator role to a sub-domain user. Subdomain users that have administrator roles will have access to all domains that exist in your Backupify account.

For 2.0 users

Role Permissions Restrictions Description
Super Admin

 Can change billing information

Can remove users

Has full admin privileges

Cannot cancel accounts from within UI; the admin must call billing

Contact support to remove a Super Admin

Cannot delete this account

General Admin Has all of the privileges of a Super Admin except a few (see next column)

Cannot add services or change billing information

Cannot add admins

Cannot add subdomains

 

Additional Resources


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