Backupify/Datto SaaS Protection: Configuring your user account for two-factor authentication (2FA)

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Question

How do I update my user settings in Backupify so I can use two-factor authentication when logging in?

Environment

  • Backupify
  • Backupify 2.0

Answer

If your current contact information does not match the contact information stored in Backupify's user settings, you will not get authentication requests when logging in with two-factor authentication. In this case, you must change the contact information stored in Backupify.

Procedure

If you change the contact phone number in Backupify, make sure the new number is set in your third-party authenticator app as well.

1. In Backupify, click your account name in the top right-hand corner of the screen, then select User Settings from the drop-down menu.

mceclip0.pngFigure 1: The User Settings menu in Backupify 2.0 (click to enlarge) 

mceclip3.pngFigure 2: The User Settings menu in Backupify Classic (click to enlarge) 

2. On the User Settings page, click the Edit button on the User Information card.

mceclip4.pngFigure 3: The User Settings page (click to enlarge) 

3. Edit your contact phone number, then click the Save Settings button.

mceclip2.pngFigure 4: The Edit Personal Information box (click to enlarge)

Additional Resources


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