Backupify/Datto SaaS Protection 1.0 for Office 365: Error: "This is to let you know that your cap setting prevented the account from adding additional licensed seats."

Follow

Issue

When attempting to add additional licensed seats, you receive an error alert which states, "This is to let you know that your cap setting prevented the account from adding additional licensed seats."

Environment

  • Backupify/Datto SaaS Protection 1.0 for Office 365

Cause

You have reached the maximum number of licenses on your account as governed by the license cap setting. You must increase the license cap before Backupify/Datto SaaS Protection can add additional licensed seats.

Resolution

The license cap setting lets you control the maximum number of licensed seats you can have on your Backupify/Datto SaaS Protection account. It prevents you from incurring unexpected overage charges by exceeding your seat limit.

Procedure

1. In the Datto Partner Portal, click the Admin tab, then select SaaS Backup Status (beta) from the drop-down menu.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

2. Click the pencil icon in the License Cap column.

mceclip1.pngFigure 2: The SaaS Backup Status page (click to enlarge)

3. Enter the new license cap value, then click APPLY.

mceclip3.pngFigure 3: The License Cap value (click to enlarge)

Backupify Classic (1.0) users

1. From the Backupify/Datto SaaS Protection 1.0 dashboard, click the Users tab. You will be redirected to the Seat Management page.

figure_4.pngFigure 4: The Backupify/Datto SaaS Protection 1.0 dashboard (click to enlarge)

2. From the Seat Management page, under Set global user limit (optional), perform the following steps: 

A: Enter a new cap value in the textbox

B: Click SET LIMIT.

figure_5.pngFigure 5: The Seat Management 1.0 page (click to enlarge)

3. On the following screen, confirm that you want to change the global user limit by clicking the CONFIRM button.

figure_6.pngFigure 6: The confirmation page (click to enlarge)

You will see a notification box at the top-right of the screen, confirming that the global limit was successfully updated.

figure_7.pngFigure 7: The Seat Management 1.0 page (click to enlarge)


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage