Backupify/Datto SaaS Protection for G Suite and Office 365: Error: 429

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Issue

Backups fail with the error message, "429: Quota Exceeded for quota Metric and ended the backup job leaving the run in a partial state."

Environment

  • Backupify/Datto SaaS Protection 1.0 for G Suite
  • Backupify/Datto SaaS Protection 2.0 for G Suite
  • Backupify/Datto SaaS Protection 1.0 for Office 365
  • Backupify/Datto SaaS Protection 2.0 for Office 365

Cause

There is a daily limit on how many API connections Google and Microsoft can make for a particular service. The APIs of Google and Microsoft are terminating the backup jobs.

Resolution

Currently, there is no resolution for this error. This error is a result of API rate limiting.

Additional Resources


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