Backupify/Datto SaaS Protection for G Suite and Office 365: Error 503 on backup

Peter Ahn

Last Updated: August 09, 2019 18:10

Issue

When performing a backup, you receive the error message, "503 Service Unavailable" in the logs.

Environment

Backupify/Datto SaaS Protection 1.0 for G Suite
Backupify/Datto SaaS Protection 2.0 for G Suite
Backupify/Datto SaaS Protection 1.0 for Office 365
Backupify/Datto SaaS Protection 2.0 for Office 365

Cause

This error is related to the 429 backup error. The API connection was closed due to Google or Microsoft throttling the Backupify/Datto SaaS Protection jobs.

Resolution

Currently, there is no resolution, as this issue is API-related.

Additional Resources

Backupify/Datto SaaS Protection for G Suite and Office 365: Error: 429

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