Backupify/Datto SaaS Protection for G Suite: Account setup permission error

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Issue

When attempting to set up a G Suite account, you receive the error message, “This G Suite account does not have the proper permissions to authorize Backupify to back up the ["your domain name"] domain. Please contact our support team for further assistance."

Environment

  • Backupify/Datto SaaS Protection 1.0 for G Suite
  • Backupify/Datto SaaS Protection 2.0 for G Suite

Cause

The user attempting to create the account is not a Super Admin in G Suite.

Resolution

You must set up the account as a Super Admin in G Suite.


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