Partner Portal: New Recovery Launchpad: Image Exports



This article explains how you can manage your image exports in the new Recovery Launchpad.


  • Datto Partner Portal
  • New Recovery Launchpad


You can manage your image exports directly from the Partner Portal home page.

New Recovery Launchpad access is not available for client user accounts.
If you are restoring to a backup point created before May 3rd, 2020, you may have to update the agent software on the protected machine after the restore is completed. See Updating expired root certificates for backup points created prior to May 3rd, 2020 for additional steps that may be required.

Creating an image export 

1. From the Partner Portal, navigate to Status → BCDR Status.

mceclip1.pngFigure 1: Partner Portal page (click to enlarge)

2. Click the name of the device for which you wish to create an image export.

figure2.pngFigure 2: Device name (click to enlarge)

3. Click RECOVERY LAUNCHPAD at the top right of the page.

mceclip0.pngFigure 3: The Recovery Launchpad button (click to enlarge)


mceclip0.pngFigure 4: The Start Image Export button (click to enlarge)

5. Select the system, export format, and your desired recovery point. Click the date under the Choose Recovery Point column to select a recovery point.

You will only see systems listed that are capable of image export. If a system is not listed, you will need to choose a different restore method.

You'll see the latest recovery point displayed by default.

figure5.pngFigure 5: Choose a system and file type (click to enlarge)

Figure 6: Choose a recovery point (click to enlarge)


mceclip0.pngFigure 7: System and file type selection page (click to enlarge)

The Launchpad will automatically remove exports 30 days after the date you created them.

Downloading an image export

1. To download the export you've created, click the icon under the DOWNLOAD field.

mceclip0.pngFigure 8: The image exports download field (click to enlarge)

2. A Download Image Export modal window will appear. Click LAUNCH SFTP. Clicking this button will open the default SFTP client installed on your computer.

Due to size limitations, you will need to download the image export via SFTP.

mceclip0.pngFigure 9: The Download Image Export window (click to enlarge)

Deleting an image export 

1. Access the Image Exports pane by navigating to the Partner Portal and selecting Status → BCDR Status. Click the name of the device for which you wish to delete an image export, then click RECOVERY LAUNCHPAD at the top right of the page.

mceclip1.pngFigure 10: The Image Export pane (click to enlarge)

2. Click the wastebasket icon to the right of the desired export, then click DELETE IMAGE EXPORT in the modal window that follows.

mceclip2.pngFigure 11: The wastebasket icon (click to enlarge)

3. Click Close.

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage