Partner Portal: New Recovery Launchpad: Connecting to Cloud Networks with Datto VPN Keys



This article discusses how to connect to a Datto cloud network with OpenVPN 2.3.2 by using VPN keys.


  • Datto Partner Portal
  • Recovery Launchpad



This article assumes you have already downloaded the VPN keys for your virtualization. If you have not done so already, see the following article: Partner Portal: New Recovery Launchpad: Adding a client VPN to a network.

New Recovery Launchpad access is not available for client user accounts.

NOTE: To complete this process, you'll need to use OpenVPN version 2.3.2. Newer versions are unsupported at this time.

Connecting to cloud networks with your Datto VPN keys

1. Run the executable on the machine that you'd like to have connected to the cloud network. Doing so will generate the VPN key.

NOTE: If OpenVPN uninstalled on your machine, the key will then direct you to install the OpenVPN client and will provide a download page. Download and install the OpenVPN software onto your device.

2. After installation, click the key to prompt you to connect:

Figure 1: Cloud client confirmation (click to enlarge)

3. Once the software launches, you will see a pop-up box that displays multiple lines of read and write code.

Figure 2: Connection in progress (click to enlarge)

4. You can minimize the pop-up box to access other network connections such as terminal or RDP.

Using a MAC VPN Key to access Offsite VMs

During offsite disaster virtualization, VPN access can be provided to clients using Macs and Linux machines on request by following the steps in the next section of this article.

Providing VPN access to clients using Macs and Linux Machines

1. Download the file with the ".sh" extension. 

The .sh file is used for Mac/Linux machines. Most partners are on Windows and will be able to download the OpenVPN file straight from the Partner Portal Recovery Launchpad Status page.

2. Install Tunnelblick from

3. Open your Terminal application and navigate to the directory where the .sh file resides. Run the .sh file by entering:

cd ~/<location of file>

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