SIRIS, ALTO, and NAS: Screenshot Verification fails with error: "The system is pending an update."



Screenshot Verification fails with the error, "The system is pending an update. Complete the update process and reboot to ensure successful screenshots."


  • Datto SIRIS
  • Datto ALTO


Windows updates have run on the protected machine and require that the computer be rebooted to complete.

screenshot2.pngFigure 1: Screenshot Verification (click to enlarge)


1. Reboot the protected machine at a time that will least impact production.

2. Run a new screenshot on the next backup to confirm you have resolved the issue.

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