SIRIS, ALTO, and NAS: Screenshot Verification fails with error: "The system is pending an update."

Follow

Issue

Screenshot Verification fails with the error, "The system is pending an update. Complete the update process and reboot to ensure successful screenshots."

Environment

  • Datto SIRIS
  • Datto ALTO

Cause

Windows updates have run on the protected machine and require that the computer be rebooted to complete.

screenshot2.pngFigure 1: Screenshot Verification (click to enlarge)

Resolution

1. Reboot the protected machine at a time that will least impact production.

2. Run a new screenshot on the next backup to confirm you have resolved the issue.

Additional Resources


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Datto Homepage