Datto SaaS Protection: Adding a new Datto SaaS Protection client



This article explains how to set up a client's Datto SaaS Protection account in the Datto Partner Portal. This process applies to partners of all regions.


  • Datto SaaS Protection 2.5 for Office 365
  • Datto SaaS Protection 2.5 for G Suite
  • Datto Partner Portal 


After completing the general steps of the initial setup below, continue to the service-specific steps for Office 365 or G Suite, depending on which service you are protecting.



  • If you have not yet opted into Datto SaaS Protection, follow the steps in How do I opt-in to Datto SaaS Protection through the Datto Store? before adding a new client. 
  • You must have Global Admin/Super Admin account credentials to the customer's Office 365 or G Suite
  • To complete the setup and purchase, you must have Trusted Tech or Admin-level permissions in the Datto Partner Portal.  

General steps

1. In the Datto Partner Portal, click the Status tab, then select SaaS Protection Status from the drop-down menu.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

2. On the SaaS Protection Status page, click the ADD SAAS PROTECTION CLIENT button. 

By default, the ADD SAAS PROTECTION CLIENT button is only visible to Admins. If you are an Admin and you wish to make this function available to a technician at your company, contact Datto Technical Support.

mceclip0.pngFigure 2: The SaaS Protection Status page (click to enlarge)

3. The Add SaaS Protection Client dialog box will appear. fill out the following sections:

Adding the client

  • Select or create client: Enter a new client's name, or select an existing client from the drop-down menu.
  • Region where data is stored: Choose the geographically appropriate storage region.
  • Select which product will be backed up: Choose Office 365 or G Suite.
  • Select commitment term and retention: Choose a 1 year or month-to-month commitment term, then choose Infinite Cloud Retention (ICR) or Time Based Retention (TBR). See Understanding licensing and commitment terms to learn more. about these options.

Service management

Choose the appropriate option for the Who will manage this SaaS Protection service? selection: 

License management

  • Users Auto-Add: Enable Auto-add to automatically charge a license and add new users as the system discovers them. 
  • Enable User License Cap: this feature caps the number of licenses the system can use through Auto-Add. Select this check box to activate the license cap, then use the Enter cap field to select the license cap number.  For more information on license caps, see Setting your license cap.

mceclip1.pngFigure 3: The New SaaS Account dialog window (click to enlarge)

5. Once you finish selecting the Add SaaS Client options, click the Acknowledgement checkbox, then click the Add SaaS Client button. Depending on which service you are backing up, the system will redirect you to either the Microsoft login page or the G Suite account validation page. 

Steps for Office 365

Log in with your Microsoft account credentials.

mceclip7.pngFigure 4: The Microsoft login page (click to enlarge)

8. Navigate back to the Datto Partner Portal. From the Datto Partner Portal, click the Status tab → SaaS Protection Status.

9. Locate the client you have just created, then click on the client name to go to the Datto SaaS Protection 2.0 dashboard. Initial backups will begin automatically. 

mceclip8.pngFigure 5: The SaaS Protection Status page (click to enlarge)

Steps for G Suite

Install the Backupify 2.0 app from the Google Apps Store

1. Before you add a new G Suite client, configure the Google Admin portal to work with Backupify.  Open a private browsing or incognito window, then log into G Suite as a super admin user. From the Google Admin console, select Apps.  

gsuite_admin1.png (1914×518)Figure 6: Google Admin Apps (click to enlarge)

2. Click G Suite Marketplace apps.  

gsuite_admin2.pngFigure 7: G Suite Marketplace apps (click to enlarge)

3. Select Add app to Domain Install list

mceclip0.pngFigure 8: Complete the installation (click to enlarge)

4. Search for Backupify Google Apps Backup and select the app from the results.

mceclip1.pngFigure 9: Backupify Google Apps Backup (click to enlarge)

5. Click Domain Install.

mceclip2.pngFigure 10: Domain Install (click to enlarge)

6.  Click Continue

mceclip3.pngFigure 11: Domain-wide install (click to enlarge)

7.  Check "I agree to the application's Terms of Service, Privacy Policy and G Suite Marketplace Terms of Service" and click Accept,  

mceclip4.pngFigure 12: Accept the Terms of Service (click to enlarge) 

8. Proceed through the additional setup and click Done

mceclip5.pngFigure 13: Additional setup (click to enlarge)

9.  When finished, the Backupify Google Apps Backup web app will appear as ON for everyone.

mceclip7.pngFigure 14: ON for Everyone (click to enlarge)

Verify API setup

1. Log in to the Google Admin console and click the Main Menu on the top-left.

gsuite_admin10.pngFigure 15: Main Menu (click to enlarge) 

2. In Security, select API controls.

mceclip8.pngFigure 16: Select API controls (click to enlarge)


mceclip9.pngFigure 17: App access control (click to enlarge) 

4. Confirm that the Access for Backupify is listed as Trusted.

gsuite_admin13.pngFigure 18: Trusted apps (click to enlarge)

Verify Drive API is enabled

1. In the Google Apps Admin console, click Apps  G Suite  Drive and Docs  Features and Applications.

2. Make sure to check the Allow Users to Access Google Drive with the Drive SDK API box. Click Save Changes when finished.

Other things to verify

  • Be sure to enable the Backupify/Datto SaaS Protection application for all organizational units within the domain.

  • Verify that you enabled the Backupify/Datto SaaS Protection application for all users you are trying to add.

  • Make sure you are not trying to add users under a subdomain.

  • Ensure API access and data access is enabled.

Add SaaS Protection for G Suite client

1. After completing the Steps for G Suite and General steps, the system will redirect you to the G Suite account validation page. If you haven't already done so, go to the Goole Marketplace, then download and install the Backupify application. Enter your Super Administrator account email, then click Validate.

mceclip10.pngFigure 19: The Microsoft login page (click to enlarge)

2. Navigate back to the Datto Partner Portal. From the Datto Partner Portal, click the Status tab → SaaS Protection Status.

3. Locate the client you have just created, then click on the client name to go to the Datto SaaS Protection dashboard. Initial backups will begin automatically. 

mceclip11.pngFigure 20: The SaaS Protection Status page (click to enlarge)<class="wysiwyg-color-black">

Creating an NFR account

Datto offers its paying partners access to Datto SaaS Protection for Office 365 and Datto SaaS Protection for G Suite at no charge for training and demonstration purposes through a Not-for-Resale (NFR) program. For more information, see Datto SaaS Protection: Not for Resale (NFR) program for Datto SaaS Protection

Additional Resources

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