Backupify/Datto SaaS Protection: What are billable seats?



What are billable seats in Backupify/Datto SaaS Protection?


  • Backupify/Datto SaaS Protection for G Suite
  • Backupify/Datto SaaS Protection for Office 365


Billable seats are the services for which Backupify/Datto SaaS Protection charges a license.

What is considered a billable seat?

  • Protected users are charged one license each. 

Protected users

Datto bills for user accounts that have the following seat statuses in Backupify/Datto SaaS Protection:

  • Active  
  • Paused 
  • Archived

To learn more about these statuses, visit the following article: Backupify/Datto SaaS Protection: Seat status categories.

What is considered a non-billable seat?

  • Unprotected users
  • Shared and Resource Mailboxes 
  • SharePoint Sites
  • Team Sites
  • Shared Drives 

What is billable usage?

  • For 1-year commitment terms: Billable usage is the maximum of either your committed license cap or of the largest number of seats you have had protected during the commitment term.
  • For month-to-month terms: Your billable usage is the total of your current usage.

Unprotected users

Datto does not bill for a user seat type that is in an Unprotected status.

To learn more about these statuses, visit the following article: Backupify/Datto SaaS Protection: Seat status categories.

Shared Mailboxes (Office 365 only)

Datto will only charge for a Shared Mailbox if it takes up a license in your Office 365 environment. If your mailbox is taking up a license in your Office 365 environment, Datto will count the mailbox as a licensed user. For this reason, Datto will consider the Shared Mailbox as a user seat type and will charge a license fee.

A Shared Mailbox has a license in the Office 365 environment because of one of the following reasons:

  • The Shared Mailbox has over 50 GB of storage, at which point Microsoft requires a license.
  • The Microsoft user account converts to a Shared Mailbox, and the Microsoft license was not removed from the account.

Office 365 users that are converted to shared mailboxes, and have their Microsoft license removed will be recognized as shared mailboxes in Backupify/Datto SaaS Protection.  The previous backups will be maintained and are still subject to retention.

How does auto-add affect my billing?

To learn how auto-add affects your billing, visit the following article: Backupify/Datto SaaS Protection: How does Auto-Add affect my billing?

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