Datto SaaS Protection for G Suite and Office 365: What are billable seats in Datto SaaS Protection?

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Question

What are billable seats in Datto SaaS Protection?

Environment

  • Datto SaaS Protection 1.0 for G Suite
  • Datto SaaS Protection 2.0 for G Suite
  • Datto SaaS Protection 1.0 for Office 365
  • Datto SaaS Protection 2.0 for Office 365

Answer

Billable seats are what Datto SaaS Protection charges a license for.

What is considered a billable seat?

  • Protected users
  • SharePoint sites (Office 365 only)

Protected users

Datto bills for user accounts that have the following seat statuses in Datto SaaS Protection:

  • Active
  • Paused
  • Archived

To learn more about these statuses, visit the following article: Datto SaaS Protection for G Suite and Office 365: Seat status categories.

SharePoint sites (Office 365 only)

Datto charges a single license fee for unlimited SharePoint site protection. You will only receive a bill for SharePoint protection if you are actively using it.

To learn more about managing SharePoint sites, visit the following article: Backupify/Datto SaaS Protection 2.0 for Office 365: Site Management.

What is considered a non-billable seat?

  • Unprotected users
  • Shared Mailboxes (Office 365 only)
  • Team Drives (G Suite only)

Unprotected users

Datto does not bill for a user seat type that is in an Unprotected status.

To learn more about these statuses, visit the following article: Datto SaaS Protection for G Suite and Office 365: Seat status categories.

Shared Mailboxes (Office 365 only)

Datto will only charge for a Shared Mailbox if it takes up a license in your Office 365 environment. If your mailbox is taking up a license in your Office 365 environment, Datto will count the mailbox as a licensed user. For this reason, Datto will consider the Shared Mailbox as a user seat type and will charge a license fee.

A Shared Mailbox has a license in the Office 365 environment because of one of the following reasons:

  • The Shared Mailbox has over 50 GB of storage, at which point Microsoft requires a license.
  • The Microsoft user account converts to a Shared Mailbox, and the Microsoft license was not removed from the account.

Team Drives (G Suite only)

Datto does not charge for Team Drives. 

How does auto-add affect my billing?

To learn how auto-add affects your billing, visit the following article: Datto SaaS Protection for G Suite and Office 365: How does auto-add affect my billing?


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