Cloud Continuity for PCs: Deploying the Cloud Continuity agent via Datto RMM



This article provides step-by-step instructions for how to install and deploy Cloud Continuity for PCs via Datto RMM.

For traditional PC installation steps, see our Cloud Continuity for PCs: Installing the Cloud Continuity Agent article.


  • Datto Cloud Continuity for PCs


Purchasing your subscription

Before you can install Cloud Continuity for PCs via RMM, you must first purchase a subscription and define your commitment term. To do so, follow the directions outlined below:

1. Navigate to the Datto Partner Portal.

2. Click the Purchasing & Billing tab, then select Store from the drop-down menu.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

3. From the Datto Store page, select the Unified Continuity product class, then choose Cloud Continuity as the product family.

mceclip1.pngFigure 2: The Datto Store (click to enlarge)

4. In the Configure Subscription panel, select the subscription plan, commitment term, and payment plan desired.

mceclip2.pngFigure 3: The Datto Store (click to enlarge)

5. Click the SAVE & CHECKOUT button at the bottom-right of the page.

mceclip4.pngFigure 4: The Datto Store (click to enlarge)

6. On the Checkout page, under the Payment panel, add a Payment Method and Billing Address if you have not already done so.

mceclip5.pngFigure 5: The Checkout page (click to enlarge)

7. Scroll down to the Place Order panel, then perform the following steps:

A: Enter your mailing address info.

B: Check the I ACCEPT box.


mceclip6.pngFigure 6: The Checkout page (click to enlarge)

Creating your RMM template

1. Navigate back to the Datto Partner Portal.

2. Click the Status tab, then select Cloud Continuity Status from the drop-down menu.

mceclip0.pngFigure 7: The Datto Partner Portal (click to enlarge)

3. At the top of the Cloud Continuity Status page, click the CREATE RMM TEMPLATE button. Doing so will open a dialog window titled New RMM Template.

mceclip1.pngFigure 8: The Cloud Continuity Status page (click to enlarge)

4. In the New RMM Template dialog window, create a template to generate a token for RMM use by following the directions outlined below:

A: Select a client from the Client Name drop-down menu.

If you have not already created a client, select Create New.

B: From the Select Data Center drop-down menu, select the storage location for your backups.

C: Under Select Subscription Type, select the type of subscription you would like to deploy.

D: Click the CREATE TEMPLATE button at the bottom of the dialog box.

mceclip4.pngFigure 9: The New RMM Template dialog window (click to enlarge)

Accessing your RMM token

1. From the Cloud Continuity Status page, click the name of your client under the Client Name field. The client settings page will load for the client you have selected.

mceclip0.pngFigure 10: The Cloud Continuity Status page (click to enlarge)

2. Under the RMM Templates panel, locate the TOKEN field, then click the clipboard icon to copy the token to your clipboard.

mceclip1.pngFigure 11: The client settings page (click to enlarge)

You will need your token code later on in the procedure.

Installing your agent component

1. Navigate to, click the second tab labeled Datto RMM, then log in with your account credentials.

mceclip0.pngFigure 12: The Datto RMM login page (click to enlarge)

2. From the Datto RMM dashboard, access the ComStore (Datto RMM Online Help). 

3. Search and install Datto Cloud Continuity Agent [WIN]. This RMM package component will allow you to deploy the Cloud Continuity Agent to multiple devices from a single source. 

To learn how to install components from the ComStore, visit the following online help article: Datto RMM: Install and uninstall Agents (Datto RMM Online Help).

Deploying the Cloud Continuity Agent via RMM

1. Under the Sites tab on the Datto RMM dashboard, select the devices on which you'd like to install the Datto Cloud Continuity agent by checking the box on the left side of the Device Hostname column. Click the gear icon with the blue arrow over it (Figure 13) to open the Run a quick job dialog box, where you can see the list of agent components you can run as quick jobs.

Components must be set as favorites from the Component list (yellow star icon) before they will appear in the Quick Jobs list (Figure 14).

mceclip0.pngFigure 13: The Datto RMM dashboard (click to enlarge)

mceclip0.pngFigure 14: The component list (click to enlarge)

If you wish to target jobs against filters or perform more in-depth deployments, you should schedule a job (Datto RMM Online Help).

2. In the Run Quick Job dialog box, click Datto Cloud Continuity Agent [WIN]. Doing so will list out five variables that you can configure, which allows you to control how you want to deploy the agent.

mceclip2.pngFigure 15: The Run Quick Job dialog box (click to enlarge)

3. Select True or False for each of the following variable drop-down items:

  • usrInstallAgent
    • Set to True to install the agent.
    • Set to False to run a compatibility check.
  • usrIgnoreWarnings
    • Set to True to ignore all dismissable warnings from the requirements scan and press ahead with an installation operation.
    • Set to False to permit warnings to halt script executions.
  • usrRebootDevice
    • Set to True to reboot the endpoint once the installation is complete.
    • Set to False to avoid rebooting the endpoint.
  • usrUninstall
    • Set to True to uninstall Datto Cloud Continuity and ignore all other options.
      • This option does not require you to provide a token.
    • Set to False to move forward with the installation process.

4. In the usrRegToken field, enter the registration token you generated when you created the RMM template.

mceclip3.pngFigure 16: The Run Quick Job dialog box (click to enlarge)

5. To see a list of all active jobs, check the box labeled Follow to jobs list page on submit at the bottom of the dialog box.

mceclip4.pngFigure 17: The Run Quick Job dialog box (click to enlarge)

6. Click Save.

mceclip6.pngFigure 18: The Run Quick Job dialog box (click to enlarge)

7. Allow a few minutes for the installation to complete.

mceclip2.pngFigure 19: The Scheduled Jobs page (click to enlarge)

If you would like to know the status of your installation, click the component name under the Name column (Figure 20). An installation status page will load. (Figure 21).

mceclip3.pngFigure 20: The Scheduled Jobs page (click to enlarge)

mceclip4.pngFigure 21: The Job Status page (click to enlarge)

Viewing the job results of your agent installation

1. From the Datto RMM dashboard, click the Jobs tab, then select Completed Jobs from the drop-down menu.

mceclip5.pngFigure 22: The Datto RMM dashboard (click to enlarge)

2. Click the job name that matches your Cloud Continuity deployment.

mceclip7.pngFigure 23: The Scheduled Jobs page (click to enlarge)

For more information on active and completed jobs, visit the following online help article: Active and completed jobs (Datto RMM Online Help).

3. On the next page, click the icon under the Stdout column.

mceclip9.pngFigure 24: The Job Status page (click to enlarge)

A dialog box with the job results will appear.

mceclip10.pngFigure 25: The job results dialog box (click to enlarge)

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