Backupify/Datto SaaS Protection for Office 365: License limit email notifications

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Topic

This article discusses email notifications regarding license limits and how to resolve them.

Environment

  • Backupify/Datto SaaS Protection 1.0 for Office 365
  • Backupify/Datto SaaS Protection 2.0 for Office 365

Description

You may receive an email stating that your cap setting is preventing your account from adding additional licensed seats.

This e-mail message is generated when the nightly auto-add is unable to add users due to the customer's license limit. As a result, you now have unprotected users.

To resolve this issue, you will need to increase your cap value. You can learn how to do so by visiting the following article: Backupify/Datto SaaS Protection 2.0 for Office 365: Error: "This is to let you know that your cap setting prevented the account from adding additional seats."


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