Datto Partner Portal: What is the difference between adding an employee and adding a client?

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Question

What is the difference between adding an employee and adding a client in the Datto Partner Portal?

Environment

  • Datto Partner Portal

Answer

Why do users need a Datto Partner Portal account?

In addition to allowing access to the Datto Partner Portal, a user's Partner Portal account defines his or her credentials for other Datto services that require user logins, such as Datto Network Manager and Datto SaaS Protection. Without a Partner Portal account, users cannot log into those services.

Adding users

Existing Partner Portal users with Admin privileges can add new users from the Admin tab by selecting either Manage Clients or Manage Employees from the drop-down menu.

admin.jpgFigure 1: The Datto Partner Portal Admin tab (click to enlarge)

Adding clients

Clients are people at your customer companies that you designate to access and manage features on their Datto devices. For example, a client may be able to access their devices' Recovery Launchpads to spin up cloud virtualizations. The partner portal account gives clients access to admin features for specific linked devices. See Managing company and client accounts and roles for more information.

Adding employees

Employees work for your company and may administer device fleets for many or all of your client companies. Employees may need access to additional Datto systems, such as Datto Network Manager or Backupify. The Partner Portal account gives employees email-based login credentials across those systems. See Managing employee accounts and roles for more information.

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