Backupify/Datto SaaS Protection: "Password Reset Requested" email

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Issue

You receive an email from noreply@datto.com with a message similar to the following: "Due to inactivity, your password has expired for your Backupify account. Please visit your Backupify account and select 'Forgot your password?' to reset your password."

Environment

  • Backupify/Datto SaaS Protection for G Suite
  • Backupify/Datto SaaS Protection for Office 365

Cause

If you have not logged into your account for 90 days, Backupify will send an email asking you to reset your password.

mceclip0.pngFigure 1: Password reset request email (click to enlarge)

Resolution

Go to app.backupify.com and click the Forgot your password? button to reset your password. 


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