Datto Networking App: Client accounts created in the Datto Partner Portal fail to connect to the app



When you try to use the Datto Networking App to connect to a client account created in the Datto Partner Portal, it fails with the error, "Request failed. clientAuthenticationFailed (reason: "Client users are not supported at this time").


  • Datto Networking App


The Datto Networking App does not currently support client user accounts; it only supports Employee user accounts. See Datto Partner Portal: What is the difference between adding an employee and adding a client? to learn more about different account types.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage