Backupify/Datto SaaS Protection: The service cancellation process for EMEA partners

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This article describes the service cancellation process for partner-purchased Backupify/Datto SaaS Protection accounts in the EMEA region. Refer to this article to understand the process and timelines involved in canceling a Backupify or Datto SaaS Protection account.

Environment

  • Backupify/Datto SaaS Protection for G Suite
  • Backupify/Datto SaaS Protection for Office 365

Description 

This process does not apply to Backupify accounts directly purchased by end-users. If you bought Backupify directly from backupify.com, see How do I cancel my backupify account? for assistance with cancellation. 

Cancellation Procedure

To cancel a backupify/Datto SaaS Protection account, send a written cancellation request to your Datto Sales Executive. Your Sales Executive will then arrange for service cancellation with Datto's internal Billing and Technical Support departments. Allow 7-10 days for full account cancellation.

Data management after cancellation

Datto will hold backed-up Backupify and Datto SaaS Protection data for 45 days (Backupify 1.0) or 60 days (Backupify 2.0) after cancellation. You can recover any necessary data during this time. Datto purges the data after the hold period ends. To recover backed-up data during the hold period, contact Backupify/Datto SaaS Protection Technical Support.


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