Autotask PSA: Why does a single time entry appear twice on an invoice?



Why does a single time entry appear twice on an invoice?


  • Autotask PSA


A single time entry will appear twice on an invoice if the entry is between two blocks or a block and an overage. Because the time entry splits between two non-matching block IDs, Autotask PSA must display it as two line items on the invoice. In the case of an overage, it is a block ID and a blank block ID.

figureone.pngFigure 1:  Time entry (click to enlarge)

figuretwo.png Figure 2: Invoice (click to enlarge)

The only way you can prevent this behavior is to configure a roll-up on the Invoice Template, which would affect the visibility of all line items, not just the time entries in question.

Changing the roll-up and layout may impact how invoices transfer to your accounting software. The result would depend on the style of roll-up chosen, as well as what accounting system you use.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage